Masks Are Required For All

Due to close proximity while services are performed, masks are required to protect each other from contracting respiratory diseases and other contagious illnesses. Please adhere to the following guidelines when choosing a face covering to wear to your appointment.

For more information about these protocols within my work space, check out the FAQ page.

In order to receive treatment within my salon, you must be wearing the following type of mask:

  • N95

  • KN95

  • KF94

 

If you arrive with a different type of mask, an individually wrapped KN95 mask will be provided to you for $1.50 ($2.00 during times of inflation). This mask is yours to take when you leave your appointment. Please make sure that your mask covers both your mouth and nose with a snug fit, and it does not slip down when you speak.

BEFORE YOUR APPOINTMENT

  • Please read the information that has either been e-mailed to you directly or can be found on my website about the service(s) you are about to receive.

  • If it's your first visit, check out the link that will be texted to you the day before your scheduled appointment. It contains step-by-step photos to help you find my salon suite as well as the correct address for your GPS.

  • Be mindful of delays due to traffic, construction, or shopping congestion when planning your travel to the salon.

  • Late Cancellation Fee: Appointments cancelled less than 48 hours in advance are subject to a 100% service fee. If you have already paid a 50% deposit upfront, the remaining 50% balance will be charged to the credit/debit card on file and a receipt will be sent to your email.

WHEN YOU ARRIVE AT THE SALON

  • Come to your appointment alone. Children and guests are not permitted due to limited space.

  • The front doors unlock at 7:55am. If you arrive early, please wait in your car or outside of the building until just before your scheduled appointment time.

  • Please use the seating provided in the hallway. I will be with you shortly. *During surges of Influenza and Covid, I check each client's temperature before allowing them to enter my suite.

  • Upon entering my salon suite, please dispense and use 1-2 pumps of hand sanitizer. Personal items may be kept in the organizing container provided.

  • Late Arrival Fee: Clients who are not ready to begin their service past the 5-minute grace period (10-minutes for all services that are an hour or longer) will be subject to cancellation and a 100% service fee. If you have already paid a 50% deposit upfront, the remaining 50% balance will be charged to the credit/debit card on file and a receipt will be sent to your email.

 

DURING YOUR APPOINTMENT

  • Keep your mask on at all times inside the suite.​​

  • Clients may step out into the hallway to take off their masks for a drink or fresh air.

  • Public restrooms are available.

  • You are responsible for the time in my schedule that you have reserved. Deciding not to receive a service at the last moment or while in the salon suite will not change the total price at checkout. 

  • Checkout & Payment Methods: At this time, cash is not accepted. Clients may use credit/debit cards to pay for their service using the salon's contactless checkout system on their own mobile devices. Venmo is no longer in use.

  • I recommend pre-booking your next service before leaving the salon.

  • No-Show Fee: Clients who fail to arrive to their appointment without contacting me in advance will be marked as a no-show. This policy violation is subject to a 100% service fee. If you have already paid a 50% deposit upfront, the remaining 50% balance will be charged to the credit/debit card on file and a receipt will be sent to your email.

Thanks to clients who have visited the salon since reopening, Brows By Jane has been 5-star rated "Covid-19 Ready" ​through my online booking platform, Vagaro. I am so grateful for this feedback as I am always striving to provide a safe and comfortable environment. I look forward to seeing you at Brows By Jane soon!