COVID-19

WHAT TO EXPECT WHEN YOU VISIT THE SALON

 

Policies are subject to change as new information is provided by the CDC, the state of Massachusetts, and its governing bodies.

Since the mandatory statewide closure due to COVID-19, I want to assure you that we are taking the health and safety of my clients, myself, and my fellow Sola Salons stylists very seriously as I reopen the salon. There are many new safety precautions and sanitation measures that I am implementing. Below is an overview of what you can expect when you return to Brows By Jane for your appointment.

 

BEFORE YOUR APPOINTMENT

I may reach out to you in advance of your appointment to touch base with more specific information relevant to you and your upcoming service.

  • The salon suite is treated with UV-C/Ozone to disinfect all services and the atmosphere after each work shift.

  • A COVID-19 liability waiver is required to book an appointment with me until further notice.

  • All clients will be required to wear a mask (that covers both nose and mouth snugly) while at the salon. If you have forgotten to bring a mask with you, please let me know via text so I can meet you at the door with a disposable mask for a one-time charge of $2.

  • Please arrive on-time for your appointment to allow up to 10 minutes for check-in and consultation. Due to my strict disinfection schedule, late arrivals will no longer be accommodated and my suite door will be locked 5 minutes after each client's scheduled appointment time begins.

  • Please come to your appointment alone (no extra guests or children). This is non-negotiable.

  • Those working in the health care field are asked not to come to their appointment wearing scrubs or any other occupation-related attire. Please schedule your appointments on a day when you do not work/see patients or plan to shower and change clothes before coming to your appointment. Thank you for your cooperation - I appreciate you. 

  • Most importantly, if you, someone you live with or have been in contact with has been diagnosed with or shows symptoms of COVID-19, please wait 15-30 days before visiting the salon, whether you show symptoms or not. If you are ill, even if it's a cold or allergies, you must reschedule. Please be mindful to cancel or reschedule more than 24 hours in advance as all late-cancelation fees do apply.

WHEN YOU ARRIVE AT THE SALON

  • Upon arriving at Sola Salons, please wait in your car until I text you that I am ready to see you - this will be minutes before your scheduled appointment time.

  • Please keep your personal items in your car. A hook for your coat and/or purse is provided for you outside of my salon door, as they are not permitted inside the salon suite. I may ask you to disinfect your phone (or any other items sitting out) with a wipe.

  • Sola Salons will be locked at all times, so you will need to dial me on the call-box at the right of the door in order to enter the building (scroll through the list is salons on the screen and select "Jane 17", then hit the dial button - you will hear a faint click when the door unlocks). I will not be escorting clients in at the door, though you might see other stylists doing that.

  • You must enter the building with a mask on.

  • I will not be conducting temperature checks upon arrival. According to coronavirus researchers, this is not a fool-proof way to accurately diagnose someone who is infected. It is believed that only 70-75% of those infected with the virus run a fever and a false reading can be produced with fever-reducing drugs. I support other businesses who are doing this for their safety but personally do not feel it will help reveal those who may be asymptomatic or presymptomatic.

  • Hand sanitizer will be available at the front entrance as well as in my salon. All clients will be required to use two pumps (or more) of hand sanitizer upon entering my suite.

  • I will continue to practice social distancing of 6 feet in the salon (when possible) except during your service.

 

DURING YOUR APPOINTMENT

  • Per state law and board of health guidelines, I am required to wear a mask while in the salon and to wash/sanitize my hands before your appointment. Gloves will be worn to perform all services.

  • I am following strict sanitation and disinfecting procedures all day long. These procedures include but are not limited to frequent hand washing, disinfecting chairs, styling stations, and tools, disinfecting door handles and knobs, tech screens, and all high touch areas. Wax sticks, wax strips, doe-foot wands, and spoolies are one-time use only, per client.

  • Any and all clients that show signs of illness while in the Sola Salons building, inside my suite or while in my chair will be asked to leave immediately. This includes but is not limited to coughing, sneezing, difficulty breathing, flu/cold/pneumonia symptoms. Please be understanding of this - I cannot be sure who is actually sick and who isn't - "allergies" will not be accepted as an excuse, please reschedule.

  • There will be no talking while I am performing services unless it is for you to alert me of something. If you need to discuss something with me, please ask me to step back the appropriate amount of space so we can have a conversation. This will be difficult for many of you as I know much of our relationship relies on being verbal, but your exhale is my inhale while I am waxing/tinting/laminating and it is unsafe for both parties to be speaking while that close to each other. We can catch up before and after your service is done so I can stand 6 feet away from you.

  • Refreshments will not be provided at this time (gum, mints, water). No food or drink may be brought into the salon, including coffee or water.

  • Hugging and handshaking and anything other than the required contact to provide your service should be avoided at this time.

  • For the time being, I will not be accepting or handling cash, even as gratuity. I accept Venmo (@browsbyjaneri), Visa, Mastercard, and Discover.

 

Due to the nature of the service(s) I perform and the inability to socially distance (4-6 feet) while performing said service(s), wearing a mask or face covering is mandatory to receive a service (no shirt, no shoes, no mask, no service). Refusal to wear a mask or face covering for any reason will result in denied service. If you have forgotten to bring a mask, one will be provided for you at the cost of $2. 

Failure to comply with these guidelines may result in termination of our client/stylist relationship.

To access my COVID-19 Liability Waiver on Vagaro, click here

If you have been ill or around someone who has been ill, please wait 15-30 days to reschedule your appointment. Thank you so very much for your kindness and support during this difficult time in history, and please be mindful that these guidelines won't be in place forever. I look forward to seeing you at Brows By Jane soon!