COVID-19

WHAT TO EXPECT WHEN YOU VISIT THE SALON

 

Policies are subject to change as new information is provided by the CDC, the state of Massachusetts, and its governing bodies.

Since the mandatory statewide closure due to COVID-19, I want to assure you that I am taking the health and safety of my clients, myself, and my fellow Sola Salons stylists very seriously as I reopen the salon. There are many new safety precautions and sanitation measures that I am implementing. Below is an overview of what you can expect when you return to Brows By Jane for your appointment.

 

Due to the close proximity to clients while services are performed, please follow the following guidelines when choosing a face covering to wear to your appointment. If you arrive wearing something that does not protect others  or myself well, a suitable mask will be provided for you at a charge of $2. Thank you for your cooperation!

 

BEFORE YOUR APPOINTMENT

I may reach out to you in advance of your appointment to touch base with more specific information relevant to you and your upcoming service.

  • A COVID-19 liability waiver is required to book an appointment with me until further notice.

  • The salon suite is treated with UV-C/Ozone to disinfect all surfaces and the atmosphere after each work shift.

  • All clients will be required to wear a mask (that covers both nose and mouth snugly) while at the salon. 

  • Please plan to arrive on-time for your appointment to allow up to 10 minutes for check-in and consultation. Due to my strict disinfection schedule, late arrivals will no longer be accommodated and my suite door will be locked 5-10 minutes (depending on the service) after each client's scheduled appointment time begins.

  • Please plan to come to your appointment alone (no extra guests or children). This is non-negotiable.

  • Those working in the health care field are asked not to come to their appointment wearing scrubs or any other occupation-related attire. Please schedule your appointments on a day when you do not work/see patients or plan to shower and change clothes before coming to your appointment. Thank you for your cooperation - I appreciate you. 

  • Temperature readings will be taken before each appointment. I encourage you, if possible, to take your temperature at home during the days leading up to a scheduled appointment to ensure that you will not be turned away if you have a fever (100.6F+) upon arrival. 

  • At this time, cash is not accepted or handled in the salon. Please plan to use a form of electronic payment, which includes credit/debit cards.

  • Most importantly, if you, someone you live with or have been in contact with has been diagnosed with or shows symptoms of COVID-19, please cancel your appointment and wait 15-30 days before rescheduling, whether you show symptoms or not. If you are ill, even if it's a cold or allergies, you must reschedule. Please be mindful to cancel or reschedule more than 24 hours in advance as all late-cancelation fees do apply.

  • In addition, if you have attended a party or gathering, have traveled to a state that is considered a "hot spot", or have been out of the country within the last 14 days, please reschedule your appointment as a courtesy to me and your fellow clients. Your cooperation is greatly appreciated. 

WHEN YOU ARRIVE AT THE SALON

  • Upon arriving at Sola Salons, please wait in your car until I text you that I am ready to see you - this will be minutes before your scheduled appointment time. There is no need to text me to tell me you have arrived or are waiting outside.

  • DO NOT stand outside or in front of the building to wait in the warm weather as this can cause a false fever reading on the infrared thermometer. If the thermometer flags a low or high fever reading, I will ask you to wait in the hallway to cool down and take your temperature again. If the second reading is also above 100.6F, service will be denied. Please keep in mind that the time used to wait in the hallway to cool down will come out of your appointment time and may result in an unfinished service. 

  • Do not bring anyone into the building with you: no children, no guests, no family members or friends. No exceptions.

  • Please keep your personal items in your car. A hook for your coat and/or purse is provided for you outside of my salon door, as they are not permitted inside the salon suite. I may ask you to disinfect your phone (or any other items sitting out) with a wipe.

  • Sola Salons will be locked at all times, so you will need to dial me on the call box at the right of the door in order to enter the building (type in "17" on the keypad, then hit the dial button - you will hear a faint click when the door unlocks). I will not be escorting clients in at the door, though you might see other stylists doing that. If you run into technical difficulty with the call box, contact me immediately and I will come to get you at the door.

  • PLEASE DO NOT ALLOW OTHER GUESTS INTO THE BUILDING WITH YOU OR AS YOU EXIT. Their stylist will come to get them or unlock the door for them when they are ready to receive them. 

  • You must enter the building with a mask on. If you have forgotten to bring a mask with you, please let me know via text so I can meet you at the door with a disposable mask for a charge of $2.

  • I will be conducting temperature checks upon arrival. Using a no-touch infrared thermometer, I will check each client's temperature before they enter my suite. Those with a temperature of 100.6F or higher will be denied service, charged the appropriate fee, and asked to reschedule.  This is non-negotiable

  • Hand sanitizer will be available at the front entrance as well as in my salon. All clients will be required to use two pumps (or more) of hand sanitizer upon entering my suite.

  • I will continue to practice social distancing of 6 feet in the salon (when possible) except during your service.

 

DURING YOUR APPOINTMENT

  • Per state law and board of health guidelines, I am required to wear a mask while in the salon and to wash my hands before your appointment. Gloves will be worn to perform all services. For additional protection, I have elected to wear antimicrobial scrubs and a face shield. 

  • Clients are required to wear a cloth (or surgical) mask/face covering that fits their face snugly and covers both mouth and nose upon entering the salon suite and for the duration of their appointment. If your mask does not fit properly during your service (does not stay over your nose, is too loose and slips off, etc.) I will ask you to wear a disposable mask that I will provide for you at a charge of $2.

  • The salon suite door will remain open at all times to ensure proper airflow. 

  • I am following strict sanitation and disinfecting procedures all day long. These procedures include but are not limited to: frequent hand washing, disinfecting chairs, styling stations, and tools, disinfecting door handles and knobs, tech screens, and all high touch areas. Wax sticks, wax strips, doe-foot wands, and spoolies are one-time use only, per client.

  • Any and all clients that show signs of illness while in the Sola Salons building, inside my suite or while in my chair will be asked to leave immediately. This includes but is not limited to: coughing, sneezing, difficulty breathing, flu/cold/pneumonia/allergy symptoms. Please be understanding of this - I cannot be sure who is actually sick and who isn't - "allergies" will not be accepted as an excuse, please reschedule.

  • Refreshments will not be provided at this time (gum, mints, water). No food or drink may be brought into the salon, including coffee or water.

  • Hugging and handshaking and anything other than the required contact to provide your service should be avoided at this time.

  • To limit the amount of face-to-face contact in the salon, I will not be rebooking clients in person. Please plan to prebook appointments through my online booking platform (Vagaro) - I will approve all appointment requests promptly. 

  • Contactless Checkout: At this time, cash is not accepted or handled in the salon. Using my online booking platform, I will be synching my checkout screen to your cell phone. From there, you will see your charges, add a gratuity, sign for your credit/debit card, and select your preferred receipt type. Following your transaction, you will be asked to complete a short survey, which asks if the salon was "Covid Ready" - your feedback is greatly appreciated. Venmo is also an option for those who prefer to use it. 

 

Due to the nature of the service(s) I perform and the inability to socially distance (4-6 feet) while performing said service(s), wearing a mask or face covering is mandatory to receive a service (no shirt, no shoes, no mask, no service). Please be mindful that the services I provide are elective personal services and clients who cannot wear a mask for medical or disability reasons will be offered to schedule when masks are no longer required for health and safety purposes. Refusal to wear a mask or face covering will result in denied service. If you have forgotten to bring a mask, one will be provided for you at the cost of $2. 

To access my COVID-19 Liability Waiver on Vagaro, click here

To provide a safer salon environment for my clients, I have successfully completed the following certifications: 

  • Barbicide Certification (Sanitation and Disinfection)

  • Barbicide: COVID-19 Certification 

 

Thanks to clients who have visited the salon since reopening, Brows By Jane has been 5-star rated "Covid-19 Ready" ​through my online booking platform, Vagaro. I am so grateful for this feedback as I am always striving to provide a safe and comfortable environment.

Thank you so very much for your kindness and support during this difficult time in history, and please be mindful that these guidelines won't be in place forever. I look forward to seeing you at Brows By Jane soon!